Available for opportunities

Building the
Future.

Threat Intelligence & Technical Support Specialist

Vigilant and detail-driven, I specialize in threat intelligence, malware analysis, and defensive security research, paired with a strong customer and technical support background. I help teams stay ahead of fraud, scams, and security risk while keeping every customer taken care of.

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Christian Jay Famatigan
3+ yrs of experience

CJ Famatigan

Threat Intelligence & Support · San Pedro, Laguna

3+

Years Exp

3

Companies

30+

Core Skills

22

Tools Used

About Me

A vigilant extension
of your team

I am a vigilant Threat Intelligence Analyst and Technical Support Specialist with a strong background in cybersecurity research and customer-facing operations. With experience investigating threats at Yngen Datacom and resolving customer and technical issues at Teleperformance, I excel at spotting what others miss, staying calm under pressure, and documenting everything with precision.

Whether you need someone to investigate suspicious activity, research emerging scams, or handle high-volume customer and technical support, I bring sharp analytical instincts, clear documentation, and steady communication to get it done right.

Threat intelligence & defensive security research at Yngen Datacom Corp
Customer service & technical support at Majorel/Teleperformance
Network & CCTV technical support at AltaServ
Software engineering internship covering machine learning, animation, and game development at Team Adaptdev
Sharp, security-minded, and calm under pressure

Services

How I can support
your business

A complete suite of remote support services to give you more valuable time and peace of mind.

01

Threat Intelligence & Research

Investigating suspicious links, cryptocurrency scams, and emerging threats, with clear, actionable incident documentation.

02

Malware & Reverse-Engineering Analysis

Defensive analysis of suspicious files and binaries to identify risk, behavior, and indicators of compromise.

03

Fraud & Social-Engineering Defense

Escalating fraud-awareness concerns, verifying transactions, and flagging social-engineering attempts before they cause damage.

04

Account & Network Security Support

Password-reset support, account-security awareness, and VPN & network troubleshooting to keep access locked down.

05

Customer & Technical Support

Inbound/outbound support, ticket documentation, case escalation, and order, payment & delivery issue resolution.

06

Incident Documentation & Reporting

Clear, structured write-ups of security incidents and customer cases that keep teams and stakeholders aligned.

07

Software Engineering

Hands-on experience in machine learning, animation, and game development from internship and project work.

Projects

Ideas I've turned
into working interfaces

Concept builds where I explore how different kinds of interfaces should actually feel to use.

Sample Project

Automation Overview

Today · 8:21 PM

Live

18

Active Workflows

+3 today

1,284

Tasks Automated

+12% WoW

46.5h

Time Saved

this week

99.2%

Success Rate

+0.4%

Automations run (last 7 days)

Mon
Tue
Wed
Thu
Fri
Sat
Sun

Lead Enrichment Pipeline

Completed · 2m ago

Done

Invoice OCR + Sync

Running · started 4m ago

Running

Customer Follow-up Emails

Completed · 11m ago

Done

Slack Alert Routing

Queued · next run in 6m

Queued
Sample Project

AI Automation Dashboard

This is a concept dashboard I designed and built to explore what an AI automation control center should feel like, fast to scan, easy to trust, and built around real-time visibility instead of buried logs. It gives an operations team one screen to see every automated workflow running across the business, from lead enrichment to invoice processing, without switching tools.

Most automation tools hide the one question that actually matters. Is this workflow working right now? That answer usually sits buried behind cluttered activity feeds. I treated this as an interface problem first, surfacing active workflows, tasks completed, time saved, and success rate the second the dashboard loads, then letting people drill into a single run only when something needs their attention.

The design is built to sit on top of automation engines like n8n, Zapier, or a custom AI agent pipeline. It borrows the same instincts I rely on in threat intelligence work, fast signal, low noise, clear escalation, and applies them to automation operations instead of security operations.

AI Agents Workflow Automation Dashboard UX Real-Time Monitoring API Integrations
Sample Project

Sports Article Page

This is a concept article page I designed to explore how a sports newsroom should present a single story well, with a clear headline-to-lede hierarchy, a hero image that earns its space, generous line-height for long-form reading, and just enough surrounding context, related stories, a byline, a share point, to keep a reader on the page without cluttering the story itself.

Sports coverage gets read fast and mostly on mobile, often in short bursts between other things, so the layout leads with a strong headline and opening paragraph above the fold, keeps the body copy at a comfortable reading size and line length, and treats metadata like author, read time, and publish date as quiet supporting detail rather than competing visual noise.

Even outside of security and automation work, I'm drawn to the same instinct, stripping a page down to the one thing a reader actually came for and making everything else secondary. This project was a chance to apply that thinking to editorial content, headlines, photography, and pacing, instead of dashboards and alerts.

Editorial Design Typography Content Layout Responsive Design UI/UX
Sample Project
Basketball

In the Final Two Minutes, a Rookie Guard Rewrote the Game Plan

By Alex Rivera · Aug 2, 2026 · 6 min read

With the shot clock winding down and the bench out of timeouts, the rookie waved off the play call and ran his own. It was the kind of decision that either ends a season or defines one.

Coaches spent the next morning breaking down the possession frame by frame, less for the shot itself than for what it revealed about how quickly the rest of the team had learned to trust him.

Related Stories

Front Office Notebook: What the Trade Deadline Really Signaled

3 min read

Why Zone Defense Is Making a Comeback This Season

4 min read

9:41 Sample Project

Physics

Module 3: Forces & Motion

68% complete

Continue: Newton's Third Law

12 min left

Resume

Modules

Newton's Laws

Completed

Momentum

In Progress

Energy Transfer

Locked

Gravity

Locked

4

Courses Done

12

Day Streak

2,340

XP

Sample Project

A Science Learning Platform

This is a concept learning platform I designed to explore how a self-paced science course should keep someone coming back. Instead of a static syllabus, it frames each subject as a path, where modules unlock in order, progress is visible everywhere on screen, and the app always tells you exactly where you left off and what comes next.

The interface borrows habit-forming patterns from consumer apps, streaks, XP, a persistent progress bar, but keeps them in service of the material instead of the other way around. A locked module isn't a paywall, it's a signal of sequence, mastering forces and motion before momentum, momentum before energy transfer.

It's the same instinct I use writing incident reports and customer documentation, taking something genuinely complex and making the next step obvious without dumbing it down. Here that meant applying it to physics lessons instead of security findings.

Edtech UX Gamification Information Architecture Progress Design Course Layout
My Games (2019)

Game Collection

Built solo · 2019

Whack-a-Rat

Reflex / Arcade

Puzzle

Logic / Puzzle

Racing

Arcade Racing

Archived projects. Original builds are no longer hosted.

Personal Project · 2019

Whack-a-Rat, Puzzle & Racing (Solo Games by Christian Jay Famatigan)

Back in 2019, well before this portfolio existed, I taught myself the basics of game development by building small games from scratch, a whack-a-mole-style reflex game called Whack-a-Rat, a logic puzzle game, and a simple arcade racing game. None of them used an engine or a template, just core programming logic, collision detection, and a lot of trial and error.

Whack-a-Rat was the simplest and the most fun to build, with random spawn timers, hit detection, and a scoring system that speeds up the longer you survive. The puzzle game was about state and rules like valid moves, win conditions, and undo logic. The racing game pushed me into real-time input handling and basic physics, acceleration, steering, and collisions, for the first time.

I don't have the original links anymore. They predate this portfolio by years and were never permanently hosted, but they're a real part of why I'm comfortable enough with interactive logic to have built the canvas-based Mini Game elsewhere on this site today.

Game Development Collision Detection Game Logic 2D Physics Self-Taught
Sample Project

A Ledger Practice Tool for Accounting Students

Accounting students spend their first year drilling double-entry bookkeeping by hand, writing debits on the left and credits on the right in a notebook or a blank spreadsheet, and only finding out whether an entry actually balances once an instructor grades it days later. This concept practice tool is built around closing that gap. It looks and behaves like a real general ledger worksheet, not a quiz, and it checks the trial balance the moment an entry is recorded instead of making a student wait to find out if the numbers reconcile.

The interface deliberately borrows the visual language of an actual spreadsheet, column letters, row numbers, monospaced right-aligned figures, rather than dressing bookkeeping up as a generic form with input boxes and a submit button. Debit accounts are entered first and credit accounts are indented beneath them, matching the convention every accounting student is taught on day one, and the running Debit and Credit totals update live so an unbalanced entry is visible immediately instead of buried in a result screen.

It's the same standard I hold documentation and incident records to in security work. Numbers and entries either reconcile exactly or they don't, and there's no partial credit for "close enough." Applying that same exactness to a bookkeeping exercise instead of a customer case file was the whole point of building this one.

Fintech UX Data Tables Instructional Design Accounting Education Micro-interactions
Journal Entries (Practice Set 4)
  A B C D
DateAccountDebitCredit
Aug 1Cash1,200
Accounts Receivable1,200
Aug 3Rent Expense800
Cash800
Totals2,0002,000
Practice Set 4 · Entry 12 Trial Balance Matches
Coming Soon

More projects are on the way...

New projects and more get added here as I finish them. If you have an idea worth building, I'd love to hear it.

Get in Touch
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Tools I Use

Software & platforms I work with daily

From security research tools to everyday productivity and support platforms.

Gmail Slack Microsoft Teams Google Meet Zoom Google Workspace Order Management System Inventory Platforms AnyDesk VS Code HTML
CSS JavaScript MetaMask Enkrypt Paoding (庖丁) Blockaid Projector MIT App Inventor Lovable GoHighLevel Claude Code Canva

Skills

Capabilities I bring to every engagement

Reverse Engineering Malware Analysis Threat Hunting VPN & Network Security Defensive Threat Research Suspicious-Link Investigation Cryptocurrency Scam Research Social-Engineering Awareness Fraud-Awareness Escalation Account-Security Awareness Security-Risk Communication Incident Documentation Basic Network Troubleshooting Password-Reset Support Software & App Guidance Troubleshooting Order Investigation Payment Concern Handling Refund & Replacement Support Delivery Issue Assistance Transaction Verification Data Accuracy Quality-Assurance Compliance Inbound & Outbound Support Customer Communication Call Control Ticket Documentation Case Escalation Account Assistance Cross-Team Coordination

Experience

A track record of
dependable execution

YD

Threat Intelligence Analyst

Yngen Datacom Corp

Feb 2024 – 2026

Investigated suspicious links, phishing attempts, and cryptocurrency scam activity to support defensive threat research.

Conducted reverse engineering and malware analysis to identify indicators of compromise and emerging attack patterns.

Documented incidents and communicated security risk clearly across cross-functional teams.

Applied VPN, network security, and account-security awareness practices to strengthen organizational defenses.

TP

Customer Service & Tech Support

Majorel / Teleperformance

Dec 2022 – 2023

Handled inbound and outbound customer support across account, order, and payment concerns.

Investigated orders, verified transactions, and escalated fraud-awareness cases with careful documentation.

Provided password-reset support, software guidance, and basic troubleshooting for a high-volume queue.

TA

Software Engineering Intern

Team Adaptdev

May – Jul 2022

Learned and applied machine learning fundamentals through hands-on internship projects.

Gained experience in animation techniques for interactive and visual media.

Explored game development workflows and tools alongside the engineering team.

AS

Technical Staff / CCTV Wifi Staff

AltaServ

May – Aug 2019

Supported CCTV and WiFi network installation and troubleshooting for client sites.

Provided on-site technical assistance and basic network configuration support.

Education

The technical foundation
behind the work

Bachelor of Science in Information Technology

San Pedro College of Business Administration, San Pedro, Laguna

Mini Game

Take a Break

Dodge the work! Jump over tasks, deadlines & meetings.

Best: 0

Space  ·  Click  ·  Tap to jump   |   Avoid the work pile-up

Contact

Let's work together

Reach out through any channel below. I respond within one business day.

Reach Me Directly

Pick whichever works best. I reply within one business day

Email

cjfamatigan@gmail.com

WhatsApp

+63 961 175 2398

LinkedIn

View my profile

Location

San Pedro, Laguna

Local Time

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Status

Open to Work